Blake, R.T., Massey, a.P., Bala, H., Cummings, J., & Zotos, a. (2010). Driving health it implementation success: Insights from the Christ hospital. Business Horizons, 53(2), 131.
Huckman, R.S. (2003). The utilization of competing technologies within the firm: Evidence from cardiac procedures.Management Science, 49(5), 599-617.
Lai, B. (1985). An analysis of a computer-assisted management information system for the hospital industry in arizona.Public Performance & Management Review, 9(2), 154-154.
McGurkin, T., Hart, R., & Millinghausen, S. (2006). It takes a care team. Nursing Management, 37(3), 18-23+.
Thuemmier, C., Buchanan, W., Fekri, a.H., & Lawson, a. (2009). Radio frequency identification (RFID) in pervasive healthcare. International Journal of Healthcare Technology & Management, 10(1), 119
Atkinson, Ann, Branch, Cindi, & LaHatte, Greg. (1987). Training for Excellence. Cornell Hotel and Restaurant Administration Quarterly, 28(1), 15.
Tony Halim, Kanesan Muthusamy, Sie Yong Chia, & Shao Wei Lam. (2011). A systems approach in the evaluation and comparison of engineering services applied in facilities management. Facilities, 29(3/4), 114-132.
Xianhai Meng. (2011). Performance measurement models in facility management: a comparative study. Facilities, 29(11/12), 472-484.
Johns, Nick. (1993). Quality management in the hospitality industry: Part 3 - Re. International Journal of Contemporary Hospitality Management, 5(1), 10.
Parry, Bryn, & Collins, Brian. (1993). Where is facilities management going? International Journal of Contemporary Hospitality Management, 5(2), 36.
Mike Hoots. (2005). Customer relationship management for facility managers. Journal of Facilities Management, 3(4), 346-361.
Naumann, E., Haverila, M., Khan, M., & Williams, P.. (2010). Understanding the causes of defection among satisfied B2B service customers. Journal of Marketing Management, 26(9/10), 878.
Matthew Tucker, & Michael Pitt. (2009). Customer performance measurement in facilities management: A strategic approach. International Journal of Productivity and Performance Management, 58(5), 407-422.
Horblower, Margaret. (August 1995) "The still unfriendly skies. (lack of African-American pilots in civil aviation)" Time Magazine.
Occupational employment - forecasting by occupation."
Occupational Outlook Quarterly. http://www.findarticles.com/p/articles/mi_m1155/is_4_47" Winter, 2003
Organization of Black Airline Pilots. (OBAP) 2004. Official website. Retrieved on October 18, 2004 at http://www.obap.org/aboutus/aboutus-history.asp
Zisser, Melinda. "Wind shear - Insight 2003: Aviation"
South Florida CEO. http://www.findarticles.com/p/articles/mi_m0OQD/is_11_5" Dec, 2002.