The core or critical components of building operations and maintenance, real estate management and strategic plans, human and environmental factors, project management, space planning, finance, quality assessment are the most critical areas of facilities management. As companies seek to create a more collaborative work place, each of these systems are being integrated into other subsystems, departments, workflows and process areas. In the case of hospitality companies, the highly integrative nature of these subsystems are global in scope, often reaching across multiple time zones, cultures and as a result, drastically different customer expectations as to their performance (Parry, Collins, 1993). Each of these key areas of facilities management mentioned are monitored as subsystems and have analytics associated with them. Yet many hospitality companies have found that this approach to just measuring per-area performance in facilities management is not enough (Nick, 1993). Just measuring these facilities management systems is isolation is being...
[ View Full Essay]