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Customer Service Essays and Research Papers

Instructions for Customer Service College Essay Examples

Title: Apple Customer Service Methodology for Iphones

Total Pages: 2 Words: 578 Sources: 1 Citation Style: APA Document Type: Essay

Essay Instructions: Customer Service for Apple Iphones-4 vs 4s

Methodology-- specific details explaining how you would conduct a survey and implentation. Include a description of the population and any cohorts, the sampling plan and actual sample, details about the administration of the survey, and any other research techniques used.

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Essay Instructions: This can be about any major department store of your choosing. Thank you.

Write a five paper in APA format, double spaced, in 12-point font and with a 1? margin. Make sure to properly cite all sources. In your paper, you will first discuss the fundamentals of exceptional customer service in general. Then, you will describe how the company you are profiling uses these fundamentals to provide the exceptional customer service it does.

Discuss the fundamentals of good customer service. Cover these topics (one to two pages):

?What is your definition of good customer service?
?How are good customer relations and rapport established?
?What are basic customer needs common to all customers?
Company Profile
Evaluate the exceptional customer service of the company you selected. Cover these topics (three to four pages):

?What is the background of the company? Its history? Mission statement?
?What are the customer service policies like? Is the focus placed on customer needs?
?What is the relationship between employee empowerment and accountability? How does this affect employee morale?
?What communication strategies are used to develop good customer relations and rapport?
?What is the complaint resolutions process?
?Illustrate an effective complaint resolution technique used by the company. Why is this technique effective?
Conclude your paper by answering the following questions (one page):

?What are the strengths and weaknesses of the customer service environment?
?What suggestions for improvement do you have?
?Does the company promote a ?customer first? attitude? Explain. What is the value of doing so?

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Title: customer service ethical marketing

Total Pages: 4 Words: 1157 Works Cited: 3 Citation Style: APA Document Type: Essay

Essay Instructions: Hello Writer,

I need from you the following!

Question 1.

Please Locate an article about a brands “customer service”, you can choose one, what do you like.

Provide the following information about the article:

The name of the article.
The source of the article in APA format.
Summary of the article.
What were some of the strategies used by customer service?
How could the customer service improve itself?

Question 2

Locate an article about a brands “ethical marketing”, you can choose one, what do you like.

Provide the following information about the article:

The name of the article.
The source of the article in APA format.
Summary of the article.
Describe the tactics the brand is using that would be considered marketing ethically.

Best Regards and Thank you very much,


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Title: customer service orientation

Total Pages: 7 Words: 2261 Bibliography: 6 Citation Style: MLA Document Type: Research Paper

Essay Instructions: Paper Title: Changing and Managing Customer Service in a ?You Get What I Give Culture?

Purpose: Explain the latest trends in managing and changing customer service from a ?you?ll get what I give you and nothing else? culture to a ?customer always comes first? culture. Give a short background, current situation, and future trends. Especially from the point of view of an old, established industry that dictated to the customer what it would do or give them that is now changing to a more customer service model.

Answer questions in paper: 1) Why is this change in customer service culture important to a service provider?s career? 2) How to incorporate this change in culture in future business, operating plans?

Sources: research with existing case studies, academic papers in peer review journals and/or current news.

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