Customer Service Essays and Research Papers

Instructions for Customer Service College Essay Examples

Title: Apple Customer Service Methodology for Iphones

  • Total Pages: 2
  • Words: 578
  • Sources:1
  • Citation Style: APA
  • Document Type: Essay
Essay Instructions: Customer Service for Apple Iphones-4 vs 4s

Methodology-- specific details explaining how you would conduct a survey and implentation. Include a description of the population and any cohorts, the sampling plan and actual sample, details about the administration of the survey, and any other research techniques used.

[ Order Custom Essay ]

[ View Full Essay ]

Excerpt From Essay:
Sources:

The survey may be reinforced via Internet where I may use Survey Monkey to host my survey and direct users from online Apple stores and technology chat, forum groups and other online groups to the survey. Users of the survey will receive a monetary incentive. The survey outline will follow the same format as the survey used offline.

Survey

Breakwell, G.M., Hammond, S., & Fife-Schaw, C. (2007). Research methods in psychology. Sage, USA.

Order Custom Essay On This Topic

Title: This major department store choosing Thank Write a paper APA format double spaced 12 point font a 1 margin Make properly cite sources In paper discuss fundamentals exceptional customer service general

  • Total Pages: 4
  • Words: 1015
  • References:4
  • Citation Style: MLA
  • Document Type: Research Paper
Essay Instructions: This can be about any major department store of your choosing. Thank you.

Write a five paper in APA format, double spaced, in 12-point font and with a 1? margin. Make sure to properly cite all sources. In your paper, you will first discuss the fundamentals of exceptional customer service in general. Then, you will describe how the company you are profiling uses these fundamentals to provide the exceptional customer service it does.

Introduction
Discuss the fundamentals of good customer service. Cover these topics (one to two pages):

?What is your definition of good customer service?
?How are good customer relations and rapport established?
?What are basic customer needs common to all customers?
Company Profile
Evaluate the exceptional customer service of the company you selected. Cover these topics (three to four pages):

?What is the background of the company? Its history? Mission statement?
?What are the customer service policies like? Is the focus placed on customer needs?
?What is the relationship between employee empowerment and accountability? How does this affect employee morale?
?What communication strategies are used to develop good customer relations and rapport?
?What is the complaint resolutions process?
?Illustrate an effective complaint resolution technique used by the company. Why is this technique effective?
Conclusion
Conclude your paper by answering the following questions (one page):

?What are the strengths and weaknesses of the customer service environment?
?What suggestions for improvement do you have?
?Does the company promote a ?customer first? attitude? Explain. What is the value of doing so?

[ Order Custom Essay ]

[ View Full Essay ]

Excerpt From Essay:
References:

http://www1.bloomingdales.com/media/about/history.jsp

Open Mind (2011). Like No Other Store: Martin Traub's Bloomingdale's. Retrieved from http://www.thirteen.org/openmind/business/like-no-other-store-martin-traubs-bloomingdales/1402/.

Bloomingdales.com (2011). Get To Know Us. Retrieved from http://www.bloomingdalesjobs.com/bloomingdales/about/

Order Custom Essay On This Topic

Title: customer service ethical marketing

  • Total Pages: 4
  • Words: 1157
  • Works Cited:3
  • Citation Style: APA
  • Document Type: Essay
Essay Instructions: Hello Writer,

I need from you the following!

Question 1.

Please Locate an article about a brands “customer service”, you can choose one, what do you like.

Provide the following information about the article:

The name of the article.
The source of the article in APA format.
Summary of the article.
What were some of the strategies used by customer service?
How could the customer service improve itself?


Question 2

Locate an article about a brands “ethical marketing”, you can choose one, what do you like.

Provide the following information about the article:

The name of the article.
The source of the article in APA format.
Summary of the article.
Describe the tactics the brand is using that would be considered marketing ethically.


Best Regards and Thank you very much,

Maximilian

[ Order Custom Essay ]

[ View Full Essay ]

Excerpt From Essay:
Works Cited:

References:

Sweney, M., 2009, Marks and Spencer trumpets ethical initiatives in ad campaign. M&S's national ad campaign pushes £200m ethical plan and chides rivals for retreating from commitment to green issues, the Guardian, http://www.guardian.co.uk/media/2009/jun/12/marks-spencer-advertising-ethical-plan accessed on August 22, 2012

Vaccaro, a., 2010, Review: 12 tips for ethical marketing to the new consumer, Triple Pundit, http://www.triplepundit.com/2010/01/12-tips-for-ethical-marketing-to-the-new-consumer-book-review/last accessed on August 22, 2012

11 effective strategies Apple uses to create loyal customers. Complete solutions, familiar formats and "the cool factor" keep customers coming back, Inside CRM, http://www.insidecrm.com/features/strategies-apple-loyal-customers / accessed on August 22, 2012

Order Custom Essay On This Topic

Title: customer service orientation

  • Total Pages: 7
  • Words: 2261
  • Bibliography:6
  • Citation Style: MLA
  • Document Type: Research Paper
Essay Instructions: Paper Title: Changing and Managing Customer Service in a ?You Get What I Give Culture?

Purpose: Explain the latest trends in managing and changing customer service from a ?you?ll get what I give you and nothing else? culture to a ?customer always comes first? culture. Give a short background, current situation, and future trends. Especially from the point of view of an old, established industry that dictated to the customer what it would do or give them that is now changing to a more customer service model.

Answer questions in paper: 1) Why is this change in customer service culture important to a service provider?s career? 2) How to incorporate this change in culture in future business, operating plans?

Sources: research with existing case studies, academic papers in peer review journals and/or current news.

[ Order Custom Essay ]

[ View Full Essay ]

Excerpt From Essay:
Bibliography:

References

Brady, M. & Cronin, J. (2001). Customer orientation: Effects on customer service perceptions and outcome behaviors. Journal of Service Research. Vol. 3 (3) 241-251.

Homburg, C., Muller, M. & Klarmann, M. (2011). When does salespeople's customer orientation lead to customer loyalty? The differential aspects of relational and functional customer orientation. Journal of the Acad. Mark. Sci. Vol. 39 (2011) 795-812.

Leggett, K. (2014). Forrester's top trends for customer service in 2014. Forrester. Retrieved March 22, 2014 from http://blogs.forrester.com/kate_leggett/14-01-13-forresters_top_trends_for_customer_service_in_2014

Linnenluecke, M. & Griffiths, A. (2010). Corporate sustainability and organizational culture. Journal of World Business. Vol. 45 (2010) 357-366.

Matthews, P. (2012) Improving customer engagement through targeted communication, branding and social media. Public Transport International. Vol. 61 (6) 14-15.

Plymire, J. (1992). Complaints as opportunities. Journal of Product & Brand Management. Vol. 1 (4) 46-50.

Salomonsson, N, Aberg, A. & Allwood, J. (2012). Communication skills that support value creation: A study of B2B interactions between customers and customer service representatives. Industrial Marketing Management. Vol. 41 (1) 145-155.

Tax, S. & Brown, S. (1998). Recovering and learning from service failure. MIT Sloan Management Review. Retrieved March 22, 2014 from http://sloanreview.mit.edu/article/recovering-and-learning-from-service-failure/

Zablah, A., Franke, G., Brown, T. & Bartholomew, D. (2012). How and when does customer orientation influence frontline employee job outcomes? A meta-analytic evaluation. Journal of Marketing Vol. 76 (2012) 21-40.

Order Custom Essay On This Topic
Request A Custom Essay On This Topic Request A Custom Essay
Testimonials:
“I really do appreciate HelpMyEssay.com. I'm not a good writer and the service really gets me going in the right direction. The staff gets back to me quickly with any concerns that I might have and they are always on time.’’ Tiffany R
“I have had all positive experiences with HelpMyEssay.com. I will recommend your service to everyone I know. Thank you!’’ Charlotte H
“I am finished with school thanks to HelpMyEssay.com. They really did help me graduate college.’’ Bill K