Total Pages: 11 Words: 2982 Bibliography: 15 Citation Style: Harvard Document Type: Essay
Essay Instructions: Six Sigma is all about quality improvement and was first pioneered by Motorola in the 1980s. Over the last few years, this methodology has received much recognition and several companies have adopted it in order to meet their targets. However, there are still many non-manufacturing companies that have come to the conclusion that Six Sigma will not work for them. This is because six sigma was originally developed for helping the manufacturing industry.
With the introduction of transactional six sigma, the companies in the service sector do
not need to be felt left out. Operational methodologies of transactional six sigma ensure
that companies in sectors like financial services, healthcare service providers etc can use
the Six Sigma tools to measure their process efficiency and leverage their quality
processes to ensure that even they get a fair opportunity to show better bottom-lines.
You are to apply Transactional Six Sigma to a company of your choice and critically evaluate its service delivery process. For this assignment, you must first understand the work processes involved in delivering the service. Your assignment must satisfy the following requirements:
i. Introduce the company
ii. Identify a complete process in the organisation in terms of service delivery could
include a flowchart
iii. Apply the Six Sigma's DMAIC model to the process for improvement ie.
a. Define ? the process and its problems
b. Measure ? the process using some of the TQM tools such as fishbone
diagram, checklists, charts, graph to the problems identified such as complaints, delays etc
c. Analyse ? these statistics and identify the causes of the problem
d. Improvement ? Recommend or suggest an areas for improvement
e. Control ? state the control methods
In your assignment you are also required to evaluate the organisational culture of the organisation ie, how receptive is it to change and the process of change management that the organisation needs to undertake in order to ensure its successful implemented.
Provide proper citation of sources and referencing
Excerpt From Essay:
Total Pages: 2 Words: 604 Sources: 2 Citation Style: MLA Document Type: Research Paper
Essay Instructions: Six sigma was not invented by Motorola, as many people think, but it is simply a statistical tool (or combination of tools) derived from the concepts of standard deviation and variance that have been in existence for quite some time. The company just applied the principles and dressed them up for the application in manufacturing and business processes. The whole idea behind six sigma is to control variance in a process thus minimizing variability. A six sigma (sigma is the Greek letter which represents the standard deviation) process in a manufacturing facility is one in which 99.99966% of the manufactured products are statistically expected to be free of defects- 3.4 defects per million, that's the idea. Six sigma uses tools like control charts, process capability studies, etc. to reach its goal of 3.4 defects per million. Thus, companies invest money in professional training like six sigma black belts (those that are 100% involved in six sigma projects in the company) and the green belts (cross functional professionals that are not only involved in six sigma projects but also in other projects in the organization). The training is usually provided by the American Society for Quality and it is not cheap.
So, six sigma projects (actually it became a whole management philosophy) are manufacturer?s sweetheart. Naturally you want the company that built the plane you flight in to be a serious adopter of six sigma ? But how about the application of six sigma projects in non manufacturing scenarios where processes are less quantitative than in manufacturing settings? For instance, projects linked to more humanistic goals or educational organizations? Is it still worth it investing in six sigma ? Are the products/outcomes ?tangible? enough for us to consider applying six sigma methods? If so, how can we adopt the methods to fit the ? more qualitative? scenario? Any thoughts or examples?
Note: Please make sure that you cite and reference all your outside sources properly, as per the Harvard Referencing System. and to avoid any kind of plagiarism
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Essay Instructions: OPEN TO ALL WRITERS!!!
I would like the writer - Username: CRASTO to complete a literature critique of the paper title ?? A multilevel case study critique of six sigma: statistical control or strategic change??? , International journal of Operation & Production Management, Vol 24 No. 5 2004. The detailed requirements are listed as below:-
1. Approx. 2000 words excluding appendix and reference.
2. Approx, 15 references with Harvard style
Suggested Structure as follows
introducing the topic, stating the aims of the critique, outlining the main argument to presented and an overview of the paper and the structure of the paper to follow
Summary of the paper:
Focusing on its main argument, including its aims, its overall findings and its theoretical argument and contribution.
identifying the paper??s research questions and hypotheses ands discussing it value, explaining whether and how it flowed from the literature review.
identifying and discussing the theoretical framework or theoretical substance of the paper leading to the research element.
Basis of the paper:
using the literature to discuss the basis of the research objective, theory & methodology, the way they are used, and how they are described in the paper.
Focus on the:
1. Literature review
2. problem formulation
3. research objective
4. theoretical framework
5. overall research design
7. data gathering techniques
8. data analysis ,methods
9. reliability & validity
Limitations and key assumptions of the paper
There are faxes for this order.
Excerpt From Essay:
Essay Instructions: I need to write a paper about Six Sigma Management and Tools. Please descibe how Six Sigma and Management Tools help companies to produce better quality products or services and other relevant information. Include examples of comanies who use Six Sigma Management and Tools. I put 1 source but you can use more if needed. Thanks.
Excerpt From Essay:
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