Sigma and Motorola

Why the Pervasive Adoption of Six Sigma Is Needed

The value of Six Sigma has been readily and thoroughly proven throughout all manufacturing industries and continues to be the foundation of supply chain, sourcing, production and post-sales support performance improvements. Each of these areas of manufacturing are easily quantified and provide ample evidence of the value of Six Sigma for reducing costs, time constraints and improving profitability (Davies, 2004). Yet the areas of services and the more intricate and complex aspects of healthcare, customer services deliver online and from call centers, and the use of Six Sigma in measuring professional services and educational performance are less commonplace but even more valuable. These non-manufacturing scenarios often have more complex cost structures associated with them, greater variability in cost management and a lack of consistency in implementation, all of which make them exceptionally difficult to manage to budgets (Antony,...
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