Essay Instructions: BACKGROUND INFORMATION:
Required Readings
Mears, J. & Dubie, D. (2006) Funny tech support stories, CD-ROM coffee holders, homemade cookies, frozen computers, and more. NetworkWorld, 02/13/06 Retrieved on December 1, 2011 from http://www.networkworld.com/news/2006/021306widernetusers.html
Strange user requests from the NetworkWorld.com Community. NetworkWorld. Retrieved on December 1, 2011 from http://www.networkworld.com/community/?q=node/4528
Optional Readings
Client-Server Architecture. informationsphere.com. Retrieved on December 1, 2011 from http://www.informationsphere.com/html/57.htm
Yemini, Y. A Driver's-Ed Introduction to Networks The Network Book. Retrieved on December 1, 2011 from http://homepages.uel.ac.uk/u0213760/homepage.html
INFORMATION REQUIRED TO COMPLETE THE PAPER:
This module is about what networks do by, with, to or for organizations, public and private. The bottom line is that information technology ultimately is used by people, and computer networks, whatever their technical complexity, are ultimately about the networking of people, particularly people in their organizational settings. Part of the problem, unfortunately, is that a lot of people are not particularly smart when it comes to understanding information technology. Like most things in life, IT knowledge tends to follow what is called a "Pareto distribution" -- that is, about 80% of the knowledge is concentrated in about 20% of the people, while the other 80% of the people possess only about 20% of the total knowledge. Inevitably, this means that a lot of the demands made upon IT personnel, particularly those supervising networks and network-based applications, reflect a relatively high level of ignorance about how systems work and even about the basic technology. The case for this module explores this issue, and while part of it is pretty funny, the underlying problems are pretty serious.
Please start by reviewing the following two articles discussing some of the stranger requests for help received by IT personnel:
Jennifer Mears & Denise Dubie, Funny tech support stories, CD-ROM coffee holders, homemade cookies, frozen computers, and more. Network World, 02/13/06
Strange user requests from the NetworkWorld.com Community
While humorous, the level of ignorance revealed in these anecdotes costs organizations substantial amounts of money, time, and expertise. Figuring out what to do about this situation is a major challenge to IT personnel. As your case assignment for this module, you are to distill from the anecdotes presented and other sources what seem to you to be critical training needs -- that is, the kinds of recurring ignorance reflected in the anecdotes that could be reduced with a little basic training.
Specifically, when you have reviewed this material, any items from the background information that seem helpful, and any other sources that you care to draw upon, please prepare a 3-5 page paper on the topic:
The five to seven most important things about computer networks that should be understood by everyone who uses one
For each of your items, please identify
What you think people should know and why they should know it
What you think is the best way to teach people about it
Case assignment expectations:
Use information from the modular background readings as well as any good quality resource you can find. Please cite all sources and provide a reference list at the end of your paper.
LENGTH: 3-5 pages typed and double-spaced.
The following items will be assessed in particular:
1.Your ability to demonstrate your understanding of networks and the issues basic users have;
2.Your ability to apply your knowledge of networks to train users;
2.Some in-text references to modular background readings (APA formatting not required)