computer networks understood. Please start reviewing articles discussing stranger requests received IT personnel: Jennifer Mears & Denise Dubie, Funny tech support stories, CD-ROM coffee holders, homemade cookies, frozen computers,

The seven most important things about computer networks that should be understood by everyone who uses one

Principle one: Know how to 'talk the talk'

In the article "They've heard them all," two of the most humorous stories detailing naive users' confusion about computers revolve around simple misunderstandings of vocabulary (Mears & Dubie 2006:1). Some people do not clearly understand what 'cookies' are on their computers -- and even if most users today are cognizant of the fact that cookies in IT parlance means something different than chocolate chip vs. peanut butter, they may merely know that cookies are 'bad' without understanding how websites use them to track or store user information. Simply having users familiar with the vocabulary of their...
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