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Essay Instructions: Course Project Technical Areas
Mobile devices including phones and tablets

Course project focusing on:
Based on the proposal, the paper starts describing the business problem, the benefits and the first part of the proposed solution. You will most likely not know the entire solution or all of its parts until you have a chance to learn about them. Don?t be concerned if you cannot visualize the entire solution or all of its parts until you have a chance to learn about them. You know the goal, but not the detail of the pieces.
1. Briefly restate the business problem (the subject)
2. Company background
3. Discussion of business issues
4. Briefly restate the benefits of solving the problem
5. Describe the initial business/technical approach to solving the problem.
6. Describe at a high level the solution.
7. Example:
a. The business problem is high cost of IT and product development and?
b. The benefits are profitability, etc., faster development time, increased sales and?
c. The solution is cloud computing, this paper describes how the solution solves the problem and the cloud computing approach taken, e.g., SaaS or cloud virtualization.
d. The paper does not talk about the specifics of how this is done.

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Title: How can CRM systems help affect Mercedes Benz

Total Pages: 7 Words: 2509 Works Cited: 6 Citation Style: MLA Document Type: Research Paper

Essay Instructions: You have been asked by the executive committee of your company to give a report on the strategic implications of information technology on your business over the next three years. This report will be written with the intention to submit it to the executive committee.
The research project is on how CRM software systems can be used by Mercedes Benz to help its business. CRM can be used to build better relations with customers, expand the business by tailoring the service to fit the specific needs of the customers. Also look at off-the-shelf solutions versus custom software. The make versus buy question can be critical here. Also, how do you get all your dealers to use a common solution (or is that necessary)? Plus any other ways CRM can help or affect Mercedes' business and operations.

The paper needs to include a recommendation on what strategic action to take relative to the topic selected as well as the impact on the selected company over a three year time frame. The paper should follow this general outline:

I. Definition of the subject

II. Brief background of the company you have chosen (only half to one page)

III. Discussion of Current Business Issues (the issues would be addressed by your chosen topic)

IV. Discussion of Proposed Solution (how the chosen topic addresses the business issues described)

V. Recommendations for the Executive Committee (supported by strategic impact of topic over a three year time frame)

VI. Attachments (if any)

i. Reference List (at least 6-7 references using APA citation)
ii. Exhibits of any material that can be used to support assertions made or facts presented in the paper.(if any)

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Essay Instructions: Please read the case and addtitional info provided from attachments.

1. FACTS OF THE CASE: Quantitative data (Revenue, Inventory, Costs, Employees, Divisions, etc?.)
2. BUSINESS ISSUES IDENTIFIED: Customers, Suppliers, Internal Measurement Systems, Organization, Competitors, Supply Shortages, Price Increases, Cash Flow, etc?)
o What has been going well?
o What needs improvement?
4. RECOMMENDATIONS (This one is the most important part~1 page)
o What improvements should be made?
o What (if any?) activities should be stopped?
o How can the improvements be implemented?

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Total Pages: 5 Words: 1623 Sources: 0 Citation Style: MLA Document Type: Research Paper

Organizational Analysis Paper.
1. Write a 5 page, APA FORMAT, 12/ARIAL, organizational analysis paper on your organization (COMMANDER CARRIER GROUP, UNITED STATES NAVY) covered from the documentation below.
2. This paper should express your sociological view introduced in this course have impacted your perceptions.
3. Ref: J. Post, A. Lawrence, & Weber J (Eds.), Contemporary Business Issues with Readings (9th ed., pp. 1-247). 1999. New York: McGraw-Hill Primis Custom Publishing.
Business Organizations in Society
? Recognize the roles and responsibilities that a business has within the community.
? Analyze the contemporary relationship between business and society.
? Describe how capitalism has influenced the role of business in society.
? Differentiate between the social realities of high- and low-income workers.
Organizations and the Ethical Environment
? Analyze how ethics play a part in business decisions.
? Examine the underlying issues of an organization?s mission statement.
Business Organizations and Government in a Global Society
? Examine the impact of globalization on business practices.
? Recognize the issues resulting from diverse groups entering American business organizations.
The Business Organization and the Individual
? Examine the relationship between employer and employee.
? Illustrate how entitlement impacts organizational culture.
? Recognize recent changes in philosophy regarding employee rights and responsibilities.
Social Issues
? Identify family issues that impact the work environment.
? Examine the impact of underlying social processes on business organizations.
Technology Issues
? Examine the impact of technology on contemporary organizations.
? Compare the past and present influence of technology on business organizations.
1. Why are business, government, and society an interactive system?
a. Business decisions impact society (general public)
b. Government decisions impact business
c. Both government and Business impact the general public
2. What kind of involvement does business have with other segments of society?
a. Business and society decisions have a social impact society can influence whether a business firm will prosper or fail. Businesses will fail if the people and government demand to much and the people will fail when the Business fails by losing jobs and products.
3. Who are corporation?s primary and secondary stakeholders?
a. PRIMARY (directly)
b. SECONDARY (indirectly)
4. Why are stakeholders important to a corporation and how can they affect its success?
a. Stakeholders may damage or halt a company?s operation, but they can come to aid and support a company that is in trouble. Stakeholders can exercise their economic, political, and other powers in ways that benefit or challenge the organization.
5. What major forces of change are reshaping the business environment for companies?
a. FORCE 1: Strategic and Social Challenges, Strategic rethinking or reengineering business operations
b. FORCE 2: Ethical Expectations and Public Values, the public wants corporate manager to apply ethical principles in business decisions
c. FORCE 3: Global Economic Change,
d. FORCE 4: The Changing Role of Government and Public Policy, democratic reforms, eg glasnost (openness) and perestroika (reform, reconstruction and renewal) in the Soviet Union
e. FORCE 5: Ecological and Natural Resource Concerns, strike a balance between industrial production and nature?s limits
f. FORCE 6: Technology and New Knowledge,
6. How do globalization, ecological concerns, and ethical norms affect corporate stakeholders? Companies should have a strategy that combines business goals and broad social interests.
1. Why do the expectations of stakeholders matter to organizations and managers?
a. If expectations are unmet, it can trigger an action that can put pressure on business and government
2. What is the life cycle through which public issues evolve?
3. What is the mission and purpose of a company?s public affairs function?
a. Collecting and analyzing the social and political environment
4. What strategies can an organization use to cope with specific public issues?
a. Develop a proactive strategy to address public issues
5. What activities make up an issues management system?
a. ISSUE IDENTIFICATION-scanning newspapers
b. ISSUES ANALYSIS-identify the facts and analysis
c. POLICY OPTIONS- develop course of actions
d. PROGRAM DESIGN- design and implement
6. What are the elements of effective crisis management?
a. Respond to short-term and immediate shocks; accidents, distress
7. What must a company do to strategically manage its stakeholder relations?
a. Be aware of company stakeholders
b. Proactive thinking and planning ahead
c. Company should manage issues carefully and consistently
Corporate Social Responsibility
1. What is the basic meaning of corporate social responsibility?
a. Means that a corporation should be held accountable for any of its actions that effect people, their communities, and their environment.
2. Where and when did the idea of social responsibility originate?
a. Adopted by business leader early twentieth century, considering all corporate stakeholders when making business decisions
3. What must a company do to be considered socially responsible?
a. Philanthropic contributions (charity principle)
b. Business manager act a public trustee recognizing that business and society are intertwined and interdependent (stewardship principle)
c. Employee volunteerism
4. Is corporate social responsibility practiced by businesses around the world?
a. Yes, however they reflect cultural values and traditions of their particular country
5. What are the limits of corporate social responsibility?
a. Legitimacy
b. Costs
c. Efficiency
d. Scope and Complexity
6. How does business meet its economic and legal obligations while being socially responsible?
a. Following an enlightened self-interest approach, a firm may be economically rewarded while society benefits from the firm?s actions.
b. Abiding by legal requirements can also guide businesses in serving various groups in society.
c. Managers should consider all of the company?s stakeholders and their interests.
Socially Responsive Management
1. What groups and social forces changed the way management responds to the social environment?
a. Consumer advocates
b. Environmentalists
c. Anti-War Activist
d. African-American groups
e. Women groups
f. Communities protested
2. What influences and forces should be monitored by managers when developing a socially responsive program?
a. The processes a firm establishes to address social demands initiated by corporate stakeholders within the macroenvironment of business segments
i. Economic Segment
ii. Political Segment
iii. Social Segment
iv. Technological Segment
3. What are the stages in the model of social responsiveness?
a. Policy Stage
i. Aware of the surrounding environment
b. Learning Stage
i. Identify the social problem
ii. Specialized learning
iii. Administrative learning
c. Organizational commitment Stage
i. Normal part of doing business
4. What elements are critical for a business to effectively manage the corporate social environment?
a. Top Management philosophy
b. Socially responsive Strategy
c. Socially responsive structure
d. Line manager involvement
5. Can a firm?s management of the social environment be assessed?
a. Corporate social audits
b. Performance audits

COMMANDER CARRIER GROUP MISSIONS are to plan and conduct operations/exercises in surface, subsurface, and air strike warfare as directed by the numbered Fleet Commander as well as participate in the development of tactical doctrine. In addition, provide assistance to the Type Commanders in the preparation of employment schedules and to supervise operational training and all elements of combat effectiveness. Further the staff will ensure that assigned ships are maintained at the highest possible standard of operational and material readiness.
Mission statement Activity Sheet
Question #1: Do you believe the mission of your organization truly reflects what the organization actually does? Why or why not?
Answer # 1: The mission statement truly reflects the organizational activities as it gives a guideline as well that what the staff is expected to do and the highest level of commitment that is needed for the job. Obviously the organization do a lot more than the activities mentioned, for e.g., strategically and security analysis but the main job is, whatever the work is do it effectively.
Question #2: What impact do the mission statements in your group have on the employees in the organization? For example, are employees specifically mentioned in any of the mission statements? How is the impact felt?
Answer # 2: The vision of a company can not completed by considering its employees. When we talk about the preparation of employment schedules, supervising operational training and combat effectiveness, we highlight the importance of human capital in our organization.
Question #3: What impact do the mission statements in your group have on society at large? (This includes local, state, national, and even international society.)
Answer # 3: The impact of the mission statement can be felt in the organization as different department work together to achieve the goals as stated in the mission statement. If we talk in a broader term this impact can be felt at the societal level, as it requires them to work efficiently and effectively. Internationally it acts as torchbearer for all naval forces who are working outside the country. The mission statement is essential for the organization, as the people know how and where to efficiently use their human resources.
Question #4: For each of the mission statements, is the organization?s emphasis on: 1) people, 2) productivity, 3) money, 4) principle, or 5) some other emphasis? Who is the target audience for the mission statement?
Answer # 4: The mission statement targets mainly the employees of the organization. It gives them motivation and a clear vision. In fact it emphasize on productivity by people who abide by the principle. If we take an overview of the statement, it is a comprehensive guideline that specify a general job description, requires discipline and high level of commitment and alertness from the staff.
Question #5: Pick out "key words" in each statement that are meant to define impacts on social processes and/or society in some way. Key words are action words or phrases that set the tone for the statement. (Some key words are: ethics, profit, respect, community, vision, etc.)
Answer # 5: Some key words mentioned in the mission statement are tactical doctrine, assistance, effectiveness and highest possible standard. One can clearly understand by these terms that sheer hard working and devotion could be the key to success in the organization.

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