Texas Roadhouse Won't Scrimp on Making Employees Happy

The objective of this work in writing is to read the case located in Chapter 10 and prepare a response to questions which are to be addressed in each section of this study.

Do Employees Who are Taken Care of Actually Take Care of Customers In the Same Manner?

For the Texas Roadhouse, taking care of its employees does in reality transfer to the employees taking good care of the customers of the organization. The Texas Roadhouse has initiatives that serve to influence the employees feelings of being taken care of and loved by the business. For example prior to each shift beginning the employees are called into a gathering in the restaurant for what is called an "alley rally" which is a motivational gathering. There are competitions such as the chance for an employee to win $20,000 for being the best...
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