Operations Management

Business Ethics

Ethical issues impact business on multiple different levels, and sometimes businesses can find it difficult to make ethical or appropriate decisions. One recent headline-making case highlights how difficult ethical decision-making can be for real-life businesses faced with real-life scenarios. After an African-American waitress received a bill that had "None, Nigger" written in the tip line, she posted the tip on her Facebook page. She removed that post, but her father then posted it on Facebook. Her employer, Red Lobster, suspended her from work for this action (Lake, 2013). Her suspension caused a huge uproar and has probably resulted in the loss of customers for Red Lobster, making it clear that ethical behavior is a corporate issue that can affect a company's bottom line.

What the scenario also makes clear is that it can be impossible to predict the wide variety of ethical scenarios and solutions that...
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