Library Services

Reference Services in Libraries

Librarians and information science professionals provide a vital service to patrons by navigating them through a myriad of information and knowledge sources available. Compounding this challenge is the exponential growth of online information sources and the often confusing nature of software used for accessing these online resources. Only by interviewing patrons and getting a very clear idea of what their needs are can a library patron attain a high level of performance over time. The intent of this analysis is to evaluate how librarians and information science professionals can more effectively serve patrons by interviewing them about their information needs.

Serving Patrons By Researching Their Needs

The ability to quickly determine the information needs and wants of a patron is critical for any librarian and information science to excel in their role. The first step in accomplishing a higher level of performance and accuracy...
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