challenging in most cases. Whether an organization focuses on services or products, aspects of collection management helps to enhance interaction with today's customers. Studies concentrating on the history of collection management in outbound customer contact have generated aspects of optimization strategies and capabilities. The concept of collection management is a systematic process of developing collections like libraries to satisfy the recreational and the study needs of the users (Leseure, 2010). This study focuses on the critical aspects of collection management and the importance of development policies during the process.

The process of collection management entails the de-selection and selection of retrospective and current materials, evaluation of collections, and planning of strategies for progressive acquisition to establish how effective they serve the needs of users. This suggests that collection management incorporates many operations ranging from withdrawing expendable materials and selection of titles for individuals for purchase. All these processes must undergo...
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