As a result, any kind of negotiation would involve some form of give and take from both sides. (Loo, 2006, pp. 24 -- 25)

Recommend a strategy for Hammer to resolve the problem.

To resolve the situation, Hammer must sit down with: the doctors, Harding and Dr. Boyer. At which point he would listen to the issues that were caused by the new system she implemented and possible ways that the issue can be rectified. At the same time, he would listen to why Harding utilized the approach that was taken, instead of working with the staff. Once Hammer has listened to both sides, he would bring Dr. Boyer back to the hospital, to address the problems with EKGs. The system that Harding is using would be suspended until a workable approach can be established. Because Harding went on vacation and refused to discuss the issue with the staff, she...
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