Department of Veterans Affairs Claims Processing Dilemmas

Department of Veterans Affairs (VA) is a cabinet-level agency in the U.S. government. The mission of the VA is taken from Lincoln's second inaugural address and is to "care for him who shall have borne the battle, his widow and orphans." Pursuant to this fundamental mission, the VA administers the largest healthcare system in the country and has trained more than half of all of the physicians practicing in the U.S. today.

Agency Functions.

Today, the VA is the second-largest agency in the federal government and employs more than 220,000 people in three primary functions as follows:

The Veterans Benefits Administration (VBA); this division employs about 13,000 people in 57 regional benefit offices, and provides financial assistance to veterans through disability compensation and pension, education, and home loans;

B.

The Veterans Health Administration (VHA): this division employs around 200,000 people in 163 tertiary...
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