It is often said that is manager is what one does and a leader is who one is. Tobias is clearly moving in the direction of being a strong leader at the Kahala Hotel and Resort.

Front Desk Management Hours and Responsibilities

Tobias is insightful and astute in his perceptions of what it takes to manage and lead large departments in the hospitality industry. He provides examples of how critical people skills are, how important multi-tasking skills are as well in terms of getting the most done in the least amount of time, and also provided many examples of how important analytical skills are too. He was able to explain how these skill sets, combined with a sense of humor and most important, a philosophy of service to the customer, leads to greater success over the long-term. In speaking with him it also becomes clear how important service recovery is...
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