Implementing a private Cloud-based ILS will give each department real-time availability of data from both the ECM and EKM systems, tailored to the specific roles through the use of customizable ILS-based interfaces. One of the most critical success factors of implementing any new enterprise system is to plan for making everything form the workflows to individual screens as permeable and customizable as possible (Lampert, Vaughan, 2009). This is essential for aligning the specific information roles and needs to the contents of the library and its content and knowledge management systems.

In conjunction with the Cloud-based ILS system, the library must also include federated search across all sites, so that users can quickly find what they are looking for. Federated search needs to also be integral to the CMS and KMS platforms as well, ensuring immediate, real-time access from requests and queries. The new system architecture also needs to include a...
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