Operational representatives are often involved in connection with establishing the specific types of objective task performance and knowledge tests that Human Resources will use to identify the best qualified candidates from the field.

Ideally, by the time that Human Resources first publishes a job opening, the choice of where and how to publicize that open position, how to describe the position, and what initial criteria will be used to evaluate prospective candidates already reflects an ongoing joint effort between Human Resources and the department with that particular positional opening. Likewise, when Human Resources representatives conduct the initial interview, they are emphasizing the concerns and preferences communicated by those departments; and when they administer knowledge and skills tests to differentiate between candidates and to identify the best qualified, the tests and other instruments they employ for that purpose also reflect substantial input from the departments where the successful candidate will eventually...
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