Accreditation/Certification Schemes in Hospitality Industry

Accreditation and certification schemes exist to recognize best practices in any industry. In the hospitality industry some compulsory standards are established through variety of means including accreditation, legislation and industry membership requirements that are meant to recognize good practices in various areas including "health and safety, competence standards, occupational safety, land use planning, licensing of businesses and consumer protection." (Font and Harris, 2004)

Some voluntary standards also exist which come in the form of training manuals which help companies in the hospitality industry improve performance in different areas to meet membership requirements. For example Pearl Continental Hotel in Pakistan is a small five star hotel in the country. It has been a member of the Leading small five star hotels in the world for many years now. This kind of recognition however is not easily achieved. The hotel had to meet strict requirements and to...
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