Conflict Resolution
The objective of this study is to examine conflict resolution and to describe a situation where conflict resolution has been encountered related to nursing and how the situation was handled. This work in writing will identify any patterns of behavior and the applicable of patterns to any other conflict situations and provide supporting evidence. Steps that could be taken to improve the situation will be outlined as well as what has been learned about conflict resolution and negotiation.
The work of Johansen (2012) entitled "Keeping the Peace: Conflict Management Strategies for Nurse Managers" states that handling conflicts "in an efficient and effective manner results in improved quality, patient safety, and staff morale, and limits work stress for the caregiver." (p.1) It is important that the nurse manager approach this challenge in a thoughtful manner since it involves "working relationships that are critical for the unit to function effectively...
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