NASA

After the Challenger disaster, NASA was required to make changes in the way it managed its operations. There was to be more communication and more centralization, as well as better consultation with experts in order to make sure that the shuttle did not launch when it was not safe to do so. Despite all of the alleged changes, though, further disaster occurred. This was believed to be a product of the fact that NASA only made some of the proposed changes after Challenger failed. Even then, most of the changes that were made were undone over time, so they did not provide any significant improvement in the agency overall. Change not only has to come from within, but it has to be something that becomes the "new normal" (Evans, 2007; Palmer, Dunford, & Akin, 2009). If the changes that are made are seen as too different, or they are...
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