Cross-Cultural Communications

The online library has nothing that matches a full-text search for "intercultural communication" or "cross-cultural communication" for the last 60 days. So the article used was Three Skills every 21st century manager needs, by Andrew Molinsky, published in the Harvard Business Review. The HBR is not a journal article but is a highly-respected article from business professors that is read by practitioners and academics alike.

The article outlines common scenarios in international business, where employees and managers from different parts of the world experienced difficulty in communicating with one another. This is phenomenon is becoming increasingly common in our globalized world, and firms needs to adapt effective intercultural communication strategies in order to maximize the effectiveness of communication within the company between agents of different cultural background.

The author outlines three steps, being "to diagnose the challenges you face," "to adapt your behavior to reduce your distress" and...
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