Quality Management: How to Handle Senior Management When Goals Cannot be Met

In this case, the problem is two-fold. The goal will not be reached for the project, but more money is also needed. Going to leadership and letting them know that a goal will not be met is one thing, but coupling that with needing more money can make the entire situation very difficult. Moving forward on the bank's remote deposit capture project is vital, but if what is presented to Harold and Tricia is not acceptable, that will only put the project farther behind and call the abilities of the team into question. Rather than risk that, tackling the issue head-on and asking to have the deadline extended would be the best option. This has to be done from a standpoint of preparedness, though, and requires documentation of why more money is needed as well as a clear...
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