General Motor

Root cause analysis

When the root cause analysis (RCA) was carried out of General Motors the main problems that were identified were lack of efficiency due to communication and listening problems, the ever rising competition especially from Toyota with their Hybrid series, the redundancy in the design of their cars, the issue of environmental concern among the environmentalists and the whole issue of reliability of their brand.

Due to these identified challenges within the firm, the following are the recommended actions that are bound to make the company more efficient. There is need to have an efficient communication process especially over the quality alert and customer related issues so that the supply base as well as the employees understands the quality concern. The communication channel should purposefully have it in agenda to communicate clearly the failure modes and the subsequent corrective actions to be well communicated. This communication...
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