They are beginning to make better use of nurse and nurse practitioners as they are being integrated into the teams. They also have a lot of physician assistants that are being used in a lot of different areas. Turnover is very low. it's abnormal for people to leave and when they do, many wind up coming back. That fact that people stay so long is significant to the success of the organization (Mahar, 2008).

Do they have an advantage?

The Mayo Clinic has one tremendous advantage that makes them so successful in the marketplace. This advantage is the fact that they are customer focused for high quality. Quality has the potential to give organizations in viable industries a competitive edge against their competition. By aiming to be the best in the category of experience, Mayo competes with a customer-focused, high-quality approach (Nelson, 10).

Quality often becomes a rubric for products...
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