What may seem like a straightforward business communication by one party may seem confusing, or worse, insulting, by another. Therefore, it is critical for managers to understand how culture impacts perception, so that they can ensure the effectiveness of their workplace communications.

"Communication for a diverse workforce requires understanding how diverse employee populations perceive business communication. Some employees believe constant memoranda and employee meetings are time wasters and, as such, might simply tune out both the message and the messenger. Other employees want to be informed of every company move, and if they believe transparency is missing from communication with employees, they begin to feel undervalued and unappreciated" (Mayhew, 2012). Understanding these differences can help managers relate to their subordinates in a more effective manner. However, the issue is not merely one of top-down communication. Employees also have to understand that they are working in a diverse environment. The presence...
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