Guidelines on oral and written communication with job applicants

One important guideline is that the human resources department is solely responsible for setting the policies and procedures regarding staffing and management of all aspects of the staffing process. Therefore any written or oral communication to job applicants should come from the human resources department except where the management team may need to reply to an item that they are formally delegated for.

The second guideline is that all oral and written communication with job applicants should be clearly stated and in a conspicuous manner in the appropriate document. This is in order to prevent any misunderstandings or misinformation that comes from the job applicant not receiving or comprehending the message. The members of the organization should require the job applicants to acknowledge receipt or the message being passed and they should be given an opportunity to ask for clarification where...
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