Questions would constitute a mixture of the standard Likert scale with questions prompting expanded response and opinion in order to ferret out 'hidden' information.

Following Ansari and Moseley (2010)'s recommendation, summary scales will be used in order not to confuse students and in order to keep the survey as pure and simple as possible, and I agree with Douglas, Douglas, and Barnes (2003) that a service-product bundle should be used in order to reflect all the elements of the university as a whole.

Part II Questionnaire

The items studied would be the following:

1. Balance between study and personal life

2. * Availability of learning resources

3. * Feeling stimulated to learn

4. Friendliness of teaching staff

5. Quality of feedback on my work

6. * Intellectual challenge

7. Level of support provided by my peers / teachers / mentors

8. Feeling able to cope with the workload

9. Friendliness...
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