First, as Personal Trainer expands globally, the system will be available through web browsers anywhere in the world. Second, the ease of completing system upgrades across all users at the same time needs to be taken into consideration, and the use of the Web-based system architecture hosted on a Software-as-a-Service (SaaS) platform is critical. Third, by taking this approach Susan can b e assured there will be higher levels of system adoption through the organization by making the graphical interfaces as easily used as possible. Fourth and finally Susan needs to complete Web-based development in-house as the total cost of ownership of a system based on this development technique and hosted on a SaaS platform will be inherently easier to manage than traditional client/server applications.

The main elements of the systems requirements document need to include the introduction, systems request summary, findings, recommendations, project roles, time and cost estimates, expected...
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