Crisis Communication: Overcoming Barriers When Crafting an Effective Risk Communication Strategy
When a disaster strikes, there is no time for planning, and what is already in place must therefore suffice. One of the most important factors to emerge from the aftermath of Hurricane Katrina was the need for more effective communications between the relief agencies, U.S. military and civil law enforcement. Effective communications between these agencies and the people that needed help was clearly required but the implications of this failure were played out in the international media and calls for reform have become increasingly louder in response. To determine what could have been done differently to ensure that effective crisis communications were in place, this study provides a review of the relevant peer-reviewed literature to determine the background of the problem and what the experts are advising, followed by a summary of the research in the conclusion.
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