family owned Funeral Home adopt performance appraisals?

When dealing with a topic as sensitive as death, it can be difficult to know how to proceed with different families. The standardized implications of formal performance appraisals might seem to be counterintuitive to the nature of a family-based funeral parlor, especially if family members would be doing the critiquing during the meeting. But in a service-based industry, appraisals of individual and collective performance are still key to overall organizational responsiveness to the industry's shifts and the multifaceted needs of clients. There is, perhaps, "a basic human tendency to make judgments about those one is working with, as well as about oneself," and so a performance appraisal, it seems, is an inevitable and universal need in all businesses. (Dulewicz, 1996, cited in "Introduction: Performance Appraisal," 2005) "In the absence of a carefully structured system of appraisal, people will tend to judge the work...
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