Kelly has made many assumptions that Pat does not know anything about how the iScanner product works and the basics of quality control. He thinks that Pat is trying to undermine him by talking to one of his programmers and appears to be basing, in part, some of the requirements for the retail product on products used at airports that may require higher security features.

Pat assumes that Kelly and his team do not share the same vision and commitment as the rest of the company. With little evidence presented for likely market acceptance, Pat is convinced that the retail solution will be a dream product. She believes customers will be happy that the company is first to market even with a product that has incomplete features. Pat also believes that the product should be able to meet delivery times based on one conversation with a programmer that mentions an...
[ View Full Essay]