IV. Solution

KSCD first tried software-based solutions such as Novell's BorderManager and SurfControl's Cyber Patrol, but discovered implementation issues, cumbersome processes and time-consuming updates of content filters and blocked sites. Next, KCSD turned to hardware, purchasing 30 Kentrox ServicePoint Service Delivery Units (SDUs) to serve as DSU/CSUs and to provide the ability to monitor and control bandwidth at the application level by setting policies for use. The systems also supply monitoring as well as real-time and historical reporting based on LAN and WAN availability, utilization, service quality, and application performance statistics.

Further, ServicePoint included remote diagnostic and configuration capabilities to eliminate technician visits.

The initial implementation process took about six months and involved using the systems for termination only. Once the final version of the software was in place, Hill and his team observed traffic usage patterns and anomalies. Next, the staff began tweaking bandwidth and providing limitations by protocol....
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