Office Automation: Funeral Homes

An Examination of Software Applications Used in Funeral Homes Today

The funeral industry is not for everyone, but it is a solid industry with healthy projections for future growth (Anderson, 1997). While funeral homes have some needs that are unique to the industry, many of the administrative and processing tasks associated with their operation are similar to virtually any other type of business today. This paper will provide an overview of what office automation and group collaboration software is used in a typical funeral home today. An analysis of the advantages and disadvantages for each software application is followed by a summary of the research in the conclusion.

Review and Discussion

Background and Overview. A consequence of the transition of the American economy from manufacturing to service-based has been a sharp increase in jobs that require direct, face-to-face interaction with the final customer. In various industries...
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