If we are dealing with a person who does not have the ability to negotiate, conflict resolution will simply not occur. Before setting up the processes for conflict resolution, we must make sure the right parties are involved or all the effort will be for naught.

The third premise of conflict resolution is interpersonal interaction. This area in the Manchester school builds upon the second premise: Not only do the levels of the conflict resolvers matter, but their personal interactions matter too. For instance, we may choose the right people at the right levels of their respective organizations to negotiate and resolve a conflict, but if their personalities subjectively don't jive - for instance, if they simply cannot work together because of issues of race, gender or sexual orientation - the conflict simply will not get resolved.

The fourth premise deals with semantics and rhetorics. This premise hinges directly on...
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