Organizational Behavior

An Examination of Group Dynamics

Group work is often times the most honest and productive type of work because of the challenges, the exchange of ideas and the creativity-promoting environment it inherently contains. Group work, however, is most productive when group dynamics function smoothly. It is for this reason that organizational behavior is important to study in order to see what, in fact, achieves the kind of productive behavior expected of good group dynamics. The paragraphs below will describe both theory and give practical examples of a selected group that can demonstrate the kinds of structures and dynamics that are most useful.

The group selected for these purposes is one that deals with customer service requests at a said company, the name of which is withheld in this examination for privacy purposes. This group's sole purpose is to ensure the complete satisfaction of customers who either call or...
[ View Full Essay]