Senior Management Questions about IT

The most effective way to address senior management concerns is to develop a comprehensive IT plan rather than answering each question separately. The questions and therefore the answers are so closely related that they cannot be considered in isolation from one another. Our plan must include steps to change the perception of the IT organization. Today IT is a reactive, not well-understood cost center. To be effective IT must reverse that and become a proactive profit center. To do this the mentality of those in IT must also change. Technology only for technology's sake does not work anymore. IT has to become a business partner and by understanding the business determine what technology solution is appropriate to solve a business challenge.

This all sounds great, but how do we make it happen? First, we will list the steps necessary to get us to our goal....
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