Because of this connection it would be ideal for sales managers to be developed and promoted internally so that this cultural notion is maintained.

Staffing Strategy

There are several key things that Chern's has to address when developing a successful staffing strategy.

Do we want a core or flexible workforce?

Chern's needs to have a core workforce as its primary staffing model in order to maintain its goal of excellent customer service. Because customer service is key to their business strategy having a core workforce will help to maintain consistency in the delivery of customer service.

Do we prefer to hire internally or externally?

When it comes to management opportunities Chern's should hire internally. This will allow them to develop individuals into the company's culture and way of doing things. Particularly for the position of sales manger hiring internally would allow a person who already knows the companies culture to...
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