2. High quality of services

The research of the current needs of the people living in the BHA facilities

Alignment of the needs identified with the services provided, within the imposed resource constraints

The introduction of the employees in the change processes through their involvement and the usage of their input

The review of the changes implemented so far in terms of quality improvement and the assessment of their costs and results

The prioritization of the change processes developed and proposed based on their resource sustainability (Marquis, 2006)

The review of the needs, wants and inputs of other categories of stakeholders, such as the employees or the general public, in order to identify new opportunities for development.

3. Operational efficiency

The integration of technologies to support all organizational operations and processes

The provision of training programs focused on operational efficiency

The usage of the available resources in a responsible manner...
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