Overall, I felt it was a success.

Benson, HR (1994). An Introduction to Benchmarking in Healthcare. Radiol Manage, 16(4), 34-9.

Question 3

The issue of non-compliance with patients is resulting in alarming re-hospitalization rates as well as poor patient outcomes. In an attempt to reduce the amount of non-compliant patients, a groundbreaking 1976 study attempted to reduce the amount of non-complaint hypertension patients through an improved exam-room decorum. Instead of the doctor simply identifying symptoms and writing a prescription, half the patients had longer visits with doctors where they were educated on their condition and allowed to share their feelings and concerns. In the educated group of this study, 61% of patients took their medication as prescribed. In the control group who experienced a standard physician visit, only 32% followed the doctor's recommendations and took their medication as prescribed.

Researchers on this study followed a Stetler, Iowa, Rosswurm & Larrabee...
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