Problems with older residents occured because even though the arena is in a different district than older residential apartments, these two areas are adjacent. Residents and owners in the arena district need to work together to find creative solutions that will satisfy both needs.

Recommendations

These management issues present challenges that could affect the reputation and future ability of the Roppongi Hills to remain one of the most desirable destinations in Tokyo. The issues with noise from the arena affecting residents could cause populations in the area to decline. Empty apartments are not profitable and make the area look less attractive, which could have an impact on revenues of in the entire area. The perception that management is ignoring the problem is not good public relations policy. A grievance system needs to be put in place so that residents feel they have input into the system. Resolving these issues is...
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