Integrated Marketing Communication and Customer Satisfaction Strategy

Discuss the company's advertising strategy and how it aligns with its marketing goals.

Coca-Cola's company advertising strategy is designed at communicating how exceptional the experiences are of consuming their products, and how those experiences generate and sustain strong positive emotions. Coca-Cola is one of the strongest brands in the world because they understand the dynamics of how to make this association of strong emotion and their brand correlate quickly and easily in consumers' minds. The very popular Open Happiness Campaign, with many of the videos getting well over 1 million views on YouTube, is a case in point. Coca-Cola used the Open Happiness campaign to show that they are more than just a food and beverage manufacturer by personalizing the experience of interacting with their brand (Golan, Karp, Perloff, 2000). A second example of how pervasive Coca-Cola uses their events to further underscore...
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