Technical Support

Dell and the Failed Hard Drive in a New Laptop

During the December, 2010 sales at BestBuy, the deals on the Dell laptops were just too good to pass up. I bought one on impulse, reasoning my laptop running Windows 3.1 was a dinosaur and would not be able to keep up with the applications I was going to need to run doing this semester. For the first two weeks, the system ran perfectly, and then on the eleventh day, it died. Just quit working, the hard drive had crashed, right after I had loaded all my application on it. Incredulous, I had to pull myself from continually rebooting it until the realization set in": it was completely dead.

Analysis of Technical Support

Having saved the materials from the package, I immediately went online on my parents' laptop and typed in my serial number, reporting the system broken....
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