This framework prevented Gunter from assessing what was actually happening at the resort. He depended on a model inherited from general ideas that were floating around about human resources issues in the hospitality industry and these blinded him to the fact that his employees were actually performing better than he believed that they should be.

C. Choose another change image and apply it to the turnover problem. To what new insights does this lead?

Another image change that can be applied to the turnover question is the assumption that new employees do not come in with valuable skills. While it is true that new employees have to be trained in the specific needs of a particular job and company, this does not mean that they do not bring in valuable skills and knowledge. They may be especially helpful in being able to offer ways to change procedures because they do...
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