However, Carol's use of the Internet for personal matters during the workday is also an example of how mixing work and personal matters can make it difficult for employees to get along. All workers should be reminded of the need to exercise good judgment and to keep work and personal matters separate. They should be referred to the relevant company policies in the employee handbook, if necessary. Bob in particular should receive additional sensitivity training in appropriate workplace behavior from an HR counselor. This type of incident should be a 'red flag' about the need for company-wide awareness about what constitutes harassment to avoid similar trouble in the future.

Scenario 5 Parking Dispute

Bert and Ernie live in the same condominium building, which has an owner's association and a resident manager. Each condo owner gets one parking space, but the spaces are not assigned.

Bert's perspective: For some reason, Ernie...
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