Negotiation and Conflict Management to Resolve Power Struggles in Health Care Settings

Many health care organizations, especially tertiary facilities, consist of large numbers of diverse professional and support staff. Not surprisingly, as with all types of organizations, turf battles take place on a regular basis, conflicts occur, and the potential for health care workers to place their self-interest above the organization's best interests is always present. To determine how managers can best use the principles of effective negotiation and conflict management to resolve power struggles within health care settings, and what types of power struggles in health care settings are most amenable to the application of negotiation and conflict management techniques, specific ways to limit the potential abuse of power in health care organizations, as well as specific human resources strategies and transparency mechanisms that can prevent stakeholders from pursuing self-interested goals, this paper provides a review of the relevant...
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