Once an interaction has been made which eventually resulted for the employee to voice out his/her grievances or complaints over the management or against his/her co-workers, then the real problem will be discussed thoroughly. The HR people can now sit down and analyze the root cause of the problem, how it can be solved and what things should be done.

Asking for behavior change.

At this stage, it is assumed that the complaint has been evaluated and found to be valid and reasonable. If the compliant is more of a personal compliant where one employee is uncomfortable with the manners or with the way his/her co-worker's work, then the HR personnel can now decide of a behavior change is really necessary. If it essential, then the HR personnel can establish the next course of action which will be coursed thru the immediate supervisor of the person concerned. It must be...
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