Yet, there is still tremendous opportunity for many procurement organizations of travel industry operators to improve their performance as a significant gap exists between the Best in Class companies and the rest of the field.

Best in Class enterprises understand that technology is a process-enabler, not a process in and of itself; successful organizations have efficient, proven processes in place before introducing a new technology. This translates into patience in first perfecting the processes surrounding e-procurement and supply chain management first, then selecting adding in SRM and supply chain information technologies products aimed specifically at automating the tasks overall.

Best in Class travel operators understand the large change management issues at play in an e-procurement and the development of an overall supply change strategy. The fact that 70% or more of a supply chain integration projects' cost is used for planning and managing the change at the individual contributor level...
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