The main idea in call centers when they use the concept of CA is that, at its core, all the conversation and discussions that take place between the caller and the company respondent can be very easily constructed, referenced and supervised to help the company as well as the caller come to common grounds of mutual understanding. Also, most of the implementers of the CA concept in a call centre can apply the exterior company rules and practices during different phases within the conversation so as to see their influence and whether they can be implemented in the long run for the betterment of both the company and the callers.

Practically, if one needed to prove that the callers are the ones that actually lay down the foundations for the pattern of the conversation, then one can find this proof in the police call centre that is set up for...
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