Neutral 4. Disagree 5. Strongly Disagree 6. N/a
My check out was conducted in a fast, friendly, and efficient manner.
1. Strongly agree 2. Agree 3. Neutral 4. Disagree 5. Strongly Disagree 6. N/a
Semantic differential scale
Rate you feelings on the following aspects of your stay:
Convenience of hotel to desired destination:
Very convenient Somewhat convenient About what I expected Somewhat inconvenient Very inconvenient
Friendliness and helpfulness of hotel staff:
Very friendly and helpful Somewhat friendly and helpful No strong feelings
Not very friendly or helpful Not friendly or helpful at all
Value for quality of room and services:
Great value for money Good value for money Same as similar hotels
Poor value Extremely poor value
Quality of housekeeping -- cleanliness of rooms:
Extremely clean Very clean Somewhat clean
Not clean at all
Other housekeeping issues -- discretion, respect, service:
Extremely satisfied Very satisfied Somewhat satisfied Dissatisfied Very dissatisfied...
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