Current Problem Diagnosis

The problems within Marks and Spencer began in the 1990s, starting with financial difficulties, aggravated by fierce competition in the industry and consequently decreased sales and profits. Market analysts blamed the occurrence of the problems on a poor quality of the management. M&S was accused of not having paid enough attention to the changes affecting the market and as such, they had failed to adapt to the new requirements.

Also, another cause leading to the issues raised was that of an increased focus on the daily operations, generally low risk activities. The approach had been successful on the short-term as it ensured high quality of products and services through a high attention to details, but it had generated negative implications on the long-term.

Then, a third force generating the problem was that of the internal structure of the leading positions. All managerial seats were occupied by Marks...
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